《職業(yè)英語系列——酒店行業(yè)英語實訓教程》是教育部職業(yè)教育與成人教育司推薦的中等職業(yè)學校旅游服務類專業(yè)英語課堂教學實訓教材。本教材是“互聯(lián)網(wǎng)+”背景下,充分利用信息技術(shù)與網(wǎng)絡技術(shù)優(yōu)勢建設的立體化教材,可供中等職業(yè)學校酒店服務與管理專業(yè)學生使用,也可供酒店培訓在職員工使用。
Module 1
A Brief Introduction to a Hotel
Module 2
Task Getting to know a hotel
Reservation Department
TASK PREPARATION
Task Taking a room reservation for a guest
COMPREHENSIVE TASK
Module 3
Front Office
TASK PREPARATION
FRONT DESK
Task 1 Checking in a guest
Task 2 Changing a guest to a new room
Task 3 Checking out a guest
CONCIERGE
Task 1 Escorting guests to their rooms
Task 2 Calling a taxi for a guest
Task 3 Storing luggage for guests
COMPREHENSIVE TASK
Module 4
Food and Beverage Department
TASK PREPARATION
Task 1 Reserving a table for a guest
Task 2 Taking a food order for a guest
Task 3 Taking a room service order
Task 4 Recommending drinks to a guest
COMPREHENSIVE TASK
Module 5
Housekeeping Department
TASK PREPARATION
Task 1 Room Cleaning Service
Task 2 Laundry Service
Task 3 Maintenance
COMPREHENSIVE TASK
Module 6
Recreation and Fitness Center
TASK PREPARATION
Task 1 Introducing fitness center services
Task 2 Services at the beauty salon
COMPREHENSIVE TASK
Words and Expressions
Module 1
A Brief Introduction to a Hotel
Module 2
Task Getting to know a hotel
Reservation Department
TASK PREPARATION
Task Taking a room reservation for a guest
COMPREHENSIVE TASK
Module 3
Front Office
TASK PREPARATION
FRONT DESK
Task 1 Checking in a guest
Task 2 Changing a guest to a new room
Task 3 Checking out a guest
CONCIERGE
Task 1 Escorting guests to their rooms
Task 2 Calling a taxi for a guest
Task 3 Storing luggage for guests
COMPREHENSIVE TASK
Module 4
Food and Beverage Department
TASK PREPARATION
Task 1 Reserving a table for a guest
Task 2 Taking a food order for a guest
Task 3 Taking a room service order
Task 4 Recommending drinks to a guest
COMPREHENSIVE TASK
Module 5
Housekeeping Department
TASK PREPARATION
Task 1 Room Cleaning Service
Task 2 Laundry Service
Task 3 Maintenance
COMPREHENSIVE TASK
Module 6
Recreation and Fitness Center
TASK PREPARATION
Task 1 Introducing fitness center services
Task 2 Services at the beauty salon
COMPREHENSIVE TASK
Words and Expressions