Front Office 前廳服務(wù) Topic One　Room Reservation客房預(yù)訂 /2 Introduction/ 2 Working Procedures/ 3 Useful Sentences/ 7 Knowledge Extension/ 8 Section Summary/ 10 Topic Two　At the Airport接機(jī)服務(wù) /15 Working Procedures/ 16 Dialogues/ 16 Useful Sentences/ 20 Knowledge Extension/ 20 Section Summary/ 22 Topic Three　Check-in登記入住 /26 Introduction/ 26 Working Procedures/ 27 Useful Sentences/ 30 Knowledge Extension/ 31 Section Summary/ 34 Topic Four　Bell Service行李服務(wù) /38 Introduction/ 38 Working Procedures/ 39 Useful Sentences/ 43 Section Summary/ 45 Practice/ 46 Topic Five　Currency Exchange外幣兌換 /49 Introduction/ 49 Working Procedures/ 50 Useful Sentences/ 53 Knowledge Extension / 54 Section Summary/ 55 Topic Six　Check-out結(jié)賬離開(kāi) /59 Introduction/ 59 Working Procedures/ 60 Useful Sentences/ 64 Section Summary/ 65 Housekeeping Service 客房服務(wù) Topic One　Room Cleaning Service客房清掃 /69 Introduction/ 69 Working Procedures/ 70 Useful Sentences/ 73 Knowledge Extension/ 74 Section Summary/ 75 Topic Two　Laundry Service洗衣服務(wù) /79 Introduction/ 79 Working Procedures/ 79 Dialogues/ 80 Useful Sentences/ 83 Knowledge Extension/ 84 Section Summary/ 86 Topic Three　Turn-down Service夜床服務(wù) /89 Introduction/ 89 Working Procedures/ 90 Useful Sentences/ 93 Knowledge Extension/ 94 Section Summary/ 95 Topic Four　Wake-up Call Service叫醒服務(wù) /99 Introduction/ 99 Working Procedures/ 100 Useful Sentences/ 104 Knowledge Extension/ 105 Section Summary/ 106 Section ThreeF&B Department 餐飲部 Topic One　Food and BeverageReservation 餐飲預(yù)訂 /111 Introduction/ 111 Working Procedures/ 112 Useful Sentences/ 115 Knowledge Extension/ 116 Section Summary/ 118 Topic Two　F&B Service in Western Style 西餐席間服務(wù) /122 Introduction/ 122 Working Procedures/ 123 Useful Sentences/ 127 Knowledge Extension/ 128 Section Summary/ 129 Topic Three　F&B Service in Chinese Style 中餐席間服務(wù) /134 Introduction/ 134 Working Procedures/ 135 Useful Sentences/ 138 Knowledge Extension/ 139 Section Summary/ 141 Topic Four　Bar Service酒吧服務(wù) /144 Introduction/ 144 Working Procedures/ 145 Useful Sentences/ 148 Knowledge Extension/ 149 Section Summary/ 150 Topic Five　Settling the Bill Service結(jié)賬服務(wù) /154 Introduction/ 154 Working Procedures/ 155 Useful Sentences/ 158 Knowledge Extension/ 158 Section Summary/ 159 Section Four Business Center 商務(wù)中心 Topic One　Photocopy and Fax Services 復(fù)印、傳真服務(wù) /164 Introduction/ 164 Working Procedures/ 165 Dialogues/ 165 Useful Sentences/ 168 Knowledge Extension/ 169 Section Summary/ 170 Topic Two　Typing and Printing Services 打字、打印服務(wù) /173 Working Procedures/ 173 Dialogues/ 174 Useful Sentences/ 177 Knowledge Extension/ 178 Section Summary/ 179 Practice/ 179 Topic Three　Convention Service會(huì)議服務(wù) /182 Introduction/ 182 Working Procedures/ 183 Useful Sentences/ 186 Knowledge Extension/ 187 Section Summary/ 189 Section Five Health and Recreation Center 康樂(lè)中心 Topic One　Fitness Club Service健身俱樂(lè)部服務(wù) /194 Working Procedures/ 195 Useful Sentences/ 197 Knowledge Extension/ 198 Section Summary/ 199 Topic Two　Swimming Pool Service游泳館服務(wù) /203 Introduction/ 203 Working Procedures/ 204 Useful Sentences/ 206 Knowledge Extension/ 207 Section Summary/ 208 Topic Three　Night Club Service夜總會(huì)服務(wù) /212 Introduction/ 212 Working Procedures/ 212 Dialogues/ 213 Useful Sentences/ 216 Knowledge Extension/ 217 Section Summary/ 218 Topic Four　Bath Service洗浴服務(wù) /221 Working Procedures/ 222 Useful Sentences/ 224 Knowledge Extension/ 225 Section Summary/ 226 Practice/ 227 Section Six Other Hotel Services 其他酒店服務(wù) Topic One　Operator Service話務(wù)服務(wù) /231 Introduction/ 231 Working Procedures/ 232 Useful Sentences/ 234 Knowledge Extension/ 235 Section Summary/ 236 Topic Two　Hotel Shopping Service酒店購(gòu)物服務(wù) /240 Working Procedures/ 241 Useful Sentences/ 244 Section Summary/ 245 Appendices Appendix I Additional Material, Resources and References/ 248 Appendix II Contest Problems for Technical Competence/ 249