Module One  Hotel World
Unit One  Hotel Introduction（Ⅰ）
Unit Two  Hotel Introduction（Ⅱ）
Unit Three  Self Introduction（Ⅲ）
Unit Four  Self Introduction（Ⅱ）

Module Two  Front Office
Unit One  Reservation
Unit Two  Registration
Unit Three  Uniform Service

Module Three  Housekeeping Service
Unit One  Hotel Bedroom
Unit Two  Hotel Bathroom
Unit Three  Problems & Solutio

Module Four  Information
Unit One  Hotel Service
Unit Two  Sightseeing
Unit Three  Message

Module Five  Food & Beverage Service
Unit One  Reservation
Unit Two  Taking Orde
Unit Three  Wines & Desserts

Module Six  Check Out
Unit One  Room Rates
Unit Two  Bills
Unit Three  Check Out

Appendix Ⅰ  Glossary
Appendix Ⅱ Hotel Departments and Hotel Staff
Appendix Ⅲ  Courteous Expressio
Appendix Ⅳ Hotel Brochure