Unit 1  Basic Knowledge of Business Letter Writing    Lesson 1  An Introduction to Business Letter Writing    Lesson 2  Layout of a Business Letter    Le Unit 1 Basic Knowledge of Business Letter Writing Lesson 1 An Introduction to Business Letter Writing Lesson 2 Layout of a Business Letter Lesson 3 Writing Principles of a Business LetterUnit 2 Establishing Business Relations Lesson 1 Company Profile Lesson 2 Self-introduction by Exporter Lesson 3 (1) Importer Writes to Exporter (2) Reply to the Above Writing Practice Useful SentencesUnit 3 Enquiries and Replies Lesson 1 (1) General Enquiry (2) Reply to the Above Lesson 2 (1) Order Enquiry (2) Reply to the Above Lesson 3 (1) Status Enquiry (2) Reply to the Above Writing Practice Useful SentencesUnit 4 Offers and Counter-offers Lesson 1 (1) A Quotation (2) Reply to the Above Lesson2 (1) AFirmOffer (2) The Counter-offer (3) Reply to the Above Lesson 3 (1) A Non-firm Offer (2) The Counter-offer (3) The Counter-counter Offer Writing Practice Useful SentencesUnit 5 Orders, Acceptances and Rejections Lesson 1 Sample Letters for Orders Lesson 2 Acceptance and Partial Acceptance of Orders Lesson 3 Rejection of Orders Writing Practice Useful SentencesUnit 6 Contract Signing Lesson 1 Sending a Sales Confirmation Lesson 2 Sales Confirmation Lesson 3 Counter Signature Letter Writing Practice Useful SentencesUnit 7 Payment Lesson 1 (1) Urging Establishment of the L/C (2) Reply to the Above Lesson 2 (1) Amendment to an L/C (2) Reply to the Above Lesson 3 Asking for Extension of an L/C Writing Practice Useful SentencesUnit 8 Packing Lesson 1 Inner Packing Lesson 2 Outer Packing Lesson 3 (1) Amending Packing Requirements and Marking (2) Reply to the Above Writing Practice Useful SentencesUnit 9 Shipment Lesson 1 (1) Shipping Instructions (2) Reply to the Above Lesson 2 (1) Urging for Prompt Shipment (2) Reply to the Above Lesson 3 Shipping Advice Writing Practice Useful SentencesUnit 10 Insurance Lesson 1 (1) Buyer Asking Seller to Cover Insurance (2) Reply to the Above Lesson 2 (1) To Insure the Goods with an Insurance Company (2) Reply from the Insurance Company Lesson 3 (1) Asking the Seller to Arrange Shipment and Excessive Insurance (2) Reply to the Above Writing Practice Useful SentencesUnit 11 Complaints, Claims and Settlements Lesson 1 (1) Complaint of Wrong Goods Delivered (2) Reply--Complaint Accepted Lesson 2 (1) Claim for Improper Packing (2) Reply--Suggesting a Claim to the Shipping Company Lesson 3 Claim for Inferior Quality Writing Practice Useful SentencesUnit 12 Agency Lesson 1 Importer Asking for Sole Agency Lesson 2 Entrusting a Customer with Sole Agency Lesson 3 Sole Agency Agreement Writing Practice Useful SentencesAppendix Main Shipping Documents