前言…………………………………………………………………1

UNIT 1 Making and Answering Telephone

接打電話………………………………………1

1.1 Answering an Acquaintances Phone 接聽(tīng)熟人電話………………………1

1.2 Answering a Strangers Phone 接聽(tīng)陌生人電話…………………………………………2

1.3 Call Transferring 轉(zhuǎn)接電話…………………………………………………4

1.4 Answering the Phone for Your Boss 上司不在或?yàn)樯纤緭躐{的電話………………5

1.5 Leaving and Taking Messages 電話留言和記錄……………………8

1.6 When the Telephone Line is Busy 電話占線………………………………………………14

1.7 Handling Calls of Wrong Numbers 接到撥錯(cuò)的電話和撥錯(cuò)電話后………………………15

1.8 International Telephone 國(guó)際電話………………………………………………18

1.9 Making and Answering Telephone Calls by a Secretary 秘書(shū)如何接打電話………………28

UNIT 2 Reception

接待…………………………………………………35

2.1 Making Appointments 安排約見(jiàn)………………………………………………35

2.2 Changing an Appointment 改變約見(jiàn)………………………………………………39

2.3 Receiving Visitors with an Appointment 接待有約而來(lái)者…………………………42

2.4 Receiving Visitors without an Appointment 接待無(wú)約而來(lái)者…………………45

2.5 How to Make Visitors Wait 請(qǐng)來(lái)客等候……………………………………………51

2.6 Declining Visitors for Your Boss 擋駕……………………………………………………54

2.7 Reception Timetable 接待表…………………………………………………56

2.8 How to Receive Visitors 如何接待來(lái)客…………………………………………58

2.9 How to Make Appointments 如何安排約見(jiàn)…………………………………………61

UNIT 3 Arranging Schedules and Business Trips for Your Boss

上司工作日程和商務(wù)旅行安排……………66

3.1 Arranging Schedules 工作日程安排…………………………………………66

3.2 Arranging Business Trips 商務(wù)旅行安排…………………………………………69

3.3 Booking Airplane Tickets 預(yù)訂機(jī)票………………………………………………73

3.4 Enquiring about Railway Tickets 詢問(wèn)火車票……………………………………………80

3.5 Booking Hotel Rooms 預(yù)訂賓館房間…………………………………………81

3.6 On the Journey 旅途中…………………………………………………90

3.7 Appreciation Letters 感謝函…………………………………………………96

4.1 Meeting Announcements 會(huì)議通知………………………………………………98

4.2 Meeting Schedules 會(huì)議日程表……………………………………………103

UNIT 4 Arranging Meetings

安排會(huì)議……………………………………………98

4.3 Useful English Words in Conference 會(huì)議服務(wù)中常用英語(yǔ)………………………106

4.4 Meeting Minutes 會(huì)議記錄………………………………………………108

4.5 How to Prepare an Agenda 如何制定議程…………………………………………113

UNIT 5 Secretarial Work in Conference and Exhibition

會(huì)展中的秘書(shū)工作…………………………………118

5.1 The Secretarial Work Before the Meeting 會(huì)展前的秘書(shū)工作………………118

5.2 Communication and Coordination in the Exhibition 會(huì)展中的溝通與協(xié)調(diào)………120

UNIT 6 Mails， Telexes and Faxes

處理郵件和電傳、傳真………………………………138

6.1 Registration of Incoming Mails 收到郵件登記…………………………………………138

6.2 Registration of Expected Mails 將要收到郵件登記……………………………………139

6.3 Preparing Mail Digest 郵件摘要………………………………………………140

6.4 Forwarding of Mails 郵件轉(zhuǎn)送………………………………………………141

6.5 Mail Routing Slip 郵件傳閱………………………………………………142

6.6 Telexes 電傳……………………………………………………143

6.7 Faxes 傳真……………………………………………………154

6.8 How to Deal with Incoming Mails 如何處理收到的郵件…………………………………155

UNIT 7 How to Write English Letters

英文信函的寫法……………………………………160

7.1 An Example 普通英文信函舉例……………………………………160

7.2 The structure of an English Letter 普通英文信函的結(jié)構(gòu)…………………………………161

7.3 Business Letters 英文商務(wù)信函…………………………………………167

7.4 Format of English Letters 英文信函的格式………………………………………171

7.5 The Envelope 英文信封的寫法………………………………………175

UNIT 8 Etiquette in Social Occasions

社交禮儀……………………………………………179

8.1 Meeting the Office Staff 與辦公室同事打招呼…………………………………179

8.2 Etiqutte in Visiting and Reception 拜訪與接待禮儀………………………………………187

8.3 Etiqutte in Banquet 宴請(qǐng)的禮儀……………………………………………194

8.4 The Relationship Between Etiquette and Secretarial Work 禮儀與秘書(shū)工作的關(guān)系……198

8.5 The Principle in the Implementation of Etiquette 禮儀施行的原則…………………202

UNIT 9 Letters in Socialization

常用社交類英文信…………………………………210

9.1 Invitations and Replies 邀請(qǐng)與答復(fù)……………………………………………210

9.2 Appreciation Letters 感謝信…………………………………………………215

9.3 Congratulation Letters 賀信……………………………………………………217

9.4 Condolence Letters 慰問(wèn)信…………………………………………………219

UNIT 10 Business Letters （Ⅰ）

商務(wù)信函（一）………………………………………222

10.1 Enquiry and Offer 詢價(jià)和報(bào)價(jià)信…………………………………………222

10.2 Order 訂購(gòu)信…………………………………………………228

10.3 Shipment 裝運(yùn)……………………………………………………231

10.4 Payment 付款信函………………………………………………234

UNIT 11 Business Letters （Ⅱ）

商務(wù)信函（二）………………………………………244

11.1 Trade Contract 貿(mào)易合同………………………………………………244

11.2 Claims 索賠……………………………………………………251

11.3 Settlement of Claims 理賠……………………………………………………255

UNIT 12 The Usage of New Media in Secretarial Work

新媒體在秘書(shū)工作中的應(yīng)用……………………………………………260

12.1 A Survery by New Media 通過(guò)新媒體做調(diào)查……………………………………260

12.2 Made a Vote on Weibo 通過(guò)微博投票…………………………………………261

12.3 Perfecting Related Content of WeChat Public Number for the Company 完善企業(yè)微信公眾號(hào)的相關(guān)內(nèi)容……………………262

12.4 Contacted Mary Working in the Poll Company 聯(lián)系投票鏈接公司聯(lián)系人………263

12.5 Sorting Files 整理文件………………………………………………265

UNIT 13 Application for an Secretarial Job

如何應(yīng)聘涉外秘書(shū)職位……………………276

13.1 Writing Application Letters 寫應(yīng)聘信………………………………………………276

13.2 Writing a Resume 寫簡(jiǎn)歷…………………………………………………284

13.3 Job Interview Skills 求職面試技巧…………………………………………290

13.4 Interview Dialogues 面試對(duì)話………………………………………………298

13.5 Testing Ones Skills 技能測(cè)試………………………………………………308

13.6 After the Interview 面試后…………………………………………………311

13.7 How to Prepare for an Interview 如何為面試作準(zhǔn)備……………………………………313

參考文獻(xiàn)…………………………………………………………319