歐陽(yáng)美和編著的《談判技能》一書(shū)的編寫(xiě)，以?xún)?nèi)容為先導(dǎo)，以實(shí)用為原則，以夠用為尺度，共包括八個(gè)單元。這八個(gè)單元的內(nèi)容涉及商務(wù)談判的主要方面，如商務(wù)談判人員應(yīng)具有的基本素質(zhì)、商務(wù)談判的基本步驟、商務(wù)談判的基本技巧、商務(wù)談判中爭(zhēng)議的處理等。每個(gè)單元的后面還有一個(gè)商務(wù)談判小貼士，幫助讀者快速自然地掌握商務(wù)談判的基本技巧。本書(shū)的練習(xí)形式多樣，主題明確，任務(wù)適中；既有商務(wù)談判知識(shí)的提煉，又有商務(wù)談判案例的體現(xiàn)；既是英語(yǔ)能力的提高需要，更是商務(wù)談判技能增長(zhǎng)的功利所在�！墩勁屑寄堋芬粫�(shū)的編者對(duì)現(xiàn)行國(guó)內(nèi)外同類(lèi)教材進(jìn)行了對(duì)比研究，注意吸取其優(yōu)點(diǎn)，以我國(guó)專(zhuān)門(mén)用途英語(yǔ)(ESP)教學(xué)改革成果和現(xiàn)階段我國(guó)專(zhuān)門(mén)用途英語(yǔ)人才培養(yǎng)特點(diǎn)為依據(jù)，突出教學(xué)內(nèi)容的針對(duì)性和實(shí)用性。以教師為主體、以學(xué)生為主導(dǎo)，強(qiáng)調(diào)學(xué)生的學(xué)習(xí)效果。

Unit 1 What is Negotiation 1.1 Is Negotiation Necessary 1.2 Different Types of NegotiationUnit 2 Importance of Acquiring Negotiation Skills 2.1 Importance of Negotiation Skills 2.2 Key Negotiation Skills 2.3 How to Develop Negotiating SkillsUnit 3 What Makes a Good Negotiator 3.1 What Sort of Negotiator are You 3.2 How Can You Become a Good NegotiatorUnit 4 Negotiation Strategies and Methods 4.1 What's Your Negotiation Strategy 4.2 Negotiation MethodsUnit 5 Phases of Negotiation 5.1 Preparation Phase 5.2 Opening Session 5.3 Bargaining Phase 5.4 Settlement PhaseUnit 6 Negotiation Styles 6.1 Competitive Style 6.2 Weak Style 6.3 Collaborative StyleUnit 7 Conflict Resolution Skills 7.1 How does Conflict Arise 7.2 Learning Better Conflict Resolution Skills 7.3 Negotiation Conflict StylesUnit 8 Business Negotiation Cases 8.1 The Importance of Business Communications 8.2 Creative Problem Solving in Negotiations 8.3 Negotiation Overconfidence